Shipping & Returns

Shipping Information

At Dresses Store, we aim to provide you with a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping options and delivery times:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods & Delivery Times

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery usually takes 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. If you are unsure whether we deliver to your location, please contact us at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Please review the following details to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • The item must be in its original condition, unworn, unwashed, and with all tags attached.
  • The item must be in its original packaging.
  • Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged:

  • Swimwear
  • Holiday Costumes

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Use the provided template below to ensure all necessary information is included.
  2. Receive Instructions: Once we receive your request, we will provide you with detailed instructions on how to proceed, including the return address.
  3. Package Your Item: Securely package the item in its original packaging and include all original tags and accessories.
  4. Ship Your Item: Send the package to the provided address using a trackable shipping method. We recommend keeping the tracking number for your records.
  5. Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return or exchange request.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your return request. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping costs for exchanges will be covered by the customer, unless the exchange is due to a defect or error on our part.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Email Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Dresses Store Team,

I would like to request a return/exchange for my recent order. Below are the details:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name, Size, Color]
- Reason for Return/Exchange: [Please specify]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance regarding shipping, returns, or exchanges, please do not hesitate to contact us at: